Last updated: September 4, 2026
Healing with Annie (“we,” “our” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through healingwithannie.com, why we collect it, how it may be used or shared, and the choices available to you.
INFORMATION WE COLLECT
We may collect the following information:
Contact information
When you contact us, we may collect your name, email address, telephone number and anything you choose to include in your message.
Booking and account information
When you create an account or book an experience, we may collect your contact details, selected service, appointment date and time, meeting preference, and information required to manage your booking. If you request an in-person session, we may also collect the address where the session will take place.
Application information
If you apply for Coming Home to You or another private experience, we may collect information about what you are presently moving through, the support you are seeking, your availability and preferences, and anything else you voluntarily share.
Some application responses may be personal or sensitive. Please share only what feels comfortable and relevant to your request for support.
Payment and transaction information
Payments are processed by third-party payment providers such as Square and PayPal. Healing with Annie does not directly receive or store your complete credit card or banking information. We may receive limited transaction details, such as your name, payment status, amount paid and transaction reference, for booking, accounting and customer-service purposes.
Newsletter information
When you subscribe, we collect your email address, subscription status and consent preferences. We may also receive information about interactions with emails, such as whether a message was opened or a link was selected.
Technical and website information
When you visit the website, certain technical information may be collected automatically, including your IP address, browser type, device information, pages visited, approximate location and interactions with the website. This information may be collected through cookies and analytics tools.
Testimonials
If you voluntarily provide a testimonial, we will request your permission before publishing it. You may contact us to request that a published testimonial be removed from our website.
HOW WE USE YOUR INFORMATION
We may use personal information to:
• Respond to questions and contact requests
• Recommend an experience that may suit your needs
• Review applications
• Create and manage bookings and customer accounts
• Process payments and maintain transaction records
• Send appointment confirmations, reminders and service-related communications
• Provide requested services and client support
• Send newsletters and updates when you have subscribed
• Improve website content, services and user experience
• Protect the website and prevent misuse or fraud
• Meet legal, accounting and regulatory obligations
CONSENT AND YOUR CHOICES
We collect, use and disclose personal information with your knowledge and consent, except where otherwise permitted or required by law.
By voluntarily submitting information through a contact form, application, account or booking process, you consent to its use for the purposes explained at the time of collection and in this policy.
You may withdraw your consent at any time, subject to reasonable notice and any legal, contractual or record-keeping requirements. Withdrawing consent may affect our ability to provide certain services.
SERVICE PROVIDERS AND DISCLOSURE
Healing with Annie does not sell, rent or trade personal information or email lists.
We use trusted service providers to operate the website and deliver services. These may include:
• GoDaddy for website hosting, forms, customer accounts, bookings, email marketing and website analytics
• Tally for application forms
• Square and PayPal for payment processing
• Google for services such as reCAPTCHA and analytics, when enabled
• Zoom when you choose to attend a session or gathering online
These providers receive only the information required to perform their services and handle information according to their own terms and privacy practices.
We may also disclose personal information when required by law, to respond to lawful requests, protect our rights or safety, investigate suspected fraud, or obtain professional advice.
PROCESSING OUTSIDE CANADA
Some service providers may process or store information outside Canada, including in the United States or other countries. Information processed outside Canada may be subject to the laws of the country where it is stored or processed and may be accessible to courts, law-enforcement agencies or government authorities in that jurisdiction.
Healing with Annie remains responsible for personal information under its control and takes reasonable steps when selecting service providers.
COOKIES AND ANALYTICS
The website may use essential, functional and analytics cookies. Cookies help website features operate, remember preferences, understand website traffic and improve performance.
Where available, you may accept or decline optional cookies through the website’s cookie notice. You may also manage or delete cookies through your browser settings. Disabling some cookies may affect how certain website features function.
EMAIL COMMUNICATIONS
We send newsletters and promotional updates only when you have subscribed or when otherwise permitted by law. New subscribers may be required to confirm their email address before joining the mailing list.
Every promotional email includes an unsubscribe option. You may unsubscribe at any time. We may still send non-promotional messages necessary to manage an active booking, payment, account or service request.
RETENTION
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected and to meet legal, accounting, dispute-resolution and business requirements.
When information is no longer required, we take reasonable steps to securely delete, destroy or anonymize it.
SECURITY
We use reasonable administrative and technical safeguards appropriate to the sensitivity of the information in our care. We also rely on established service providers to protect information processed through their platforms.
No website, internet transmission or electronic storage system can be guaranteed to be completely secure. Please use care when deciding what personal information to submit online.
YOUR PRIVACY RIGHTS
Subject to applicable law, you may ask to:
We may need to verify your identity before responding. Certain information may need to be retained where required by law or for legitimate business purposes.
THIRD-PARTY LINKS AND PLATFORMS
The website may include links to third-party websites, social-media platforms or embedded services. Their handling of personal information is governed by their own privacy policies. We encourage you to review those policies before providing information.
CHANGES TO THIS POLICY
We may update this Privacy Policy when our services, technology or legal obligations change. The most current version will remain available on this page, and the “Last updated” date will be revised.
CONTACT US
For questions, access or correction requests, consent withdrawal, or privacy concerns, contact:
Healing with Annie
Simcoe County, Ontario, Canada
admin@healingwithannie.com
If we cannot resolve your concern, you may contact the Office of the Privacy Commissioner of Canada.
Healing with Annie